RELOCATION INSURANCE HK (HONG KONG)

Use the packing list provided by the transport operator or self-declare the value in each box. You must send the following documents to support your claim:

• For check in luggage – claims must be supported by a list of items and evidence of value but you do not need to provide a schedule prior to transit.
• For Hand carry items, you must send us a full itemised and valued inventory.
• Collectibles and Valuables are covered only if they are supported by a valuation certificate.

Please check condition 4.1 for further details.

NOTE, anything not declared on the inventory list is not covered by this policy.

Claims Notification Details

(a)The Insured must, as soon as practicable, give written notice to Chubb at  any Loss, theft, damage or destruction of the Insured’s Property, but always no later than five (5) days after the delivery of the Insured’s Property at the Consigned Address or five (5) days after the Insured’s Property is deemed Lost.

(b)The Insured must include the following information in its notification:

(i)a copy of the Consignment Note (where applicable) and itemised packing list.

(ii)where the Property is damaged or destroyed, photos of the damaged or destroyed Property and packaging.

(iii)where the Property is Lost or stolen, written confirmation from the Transport Operator that the Property has been Lost or stolen.

(iv)where the Valuable is Lost or stolen, written confirmation from the Police that the Valuable has been Lost or stolen.

(v)invoice for the Lost, stolen, damaged or destroyed Property and/or any other valuation documents.

(vi)the Insured’s bank account details where claim settlement by electronic transfer is required.

When making a claim, the first 1,000 USD or 1% of the claim value, whichever is greater, will be deducted as a policy excess. This excess is the portion of the claim that is deducted from the payout by the insurer.

Can you provide an example of how the excess works?

For example, if your claim value is 150,000 USD, 1% of that amount is 1,500 USD. Since 1,500 USD is greater than the minimum excess of 1,000 USD, 1,500 USD would be deducted from your claim payout.

The policy excess helps manage insurance costs by reducing the number of small claims and ensuring that insurance is used for significant losses. It also helps to keep your premium costs lower.

The excess amount is consistent across all claims. The first 1,000 USD or 1% of the claim value, whichever is greater, will always be deducted as a policy excess.

There are three options to help you to calculate the value of your shipment. If you are uncertain as to the value of your shipment, we can make it easier for you by opting for either Standard or Premium cover which is calculated for you according to the estimated cubic metres of your shipment. You will receive the estimated amount of cubic metres from your shipping agent during the quotation process. However, if you are wish to declare an alternative sum assured, you can also do so.

Cover begins from the time your items are first moved by the transport operator and continues during the ordinary course of Transit until the completion of unloading at the consigned address.

The Transport operator will put a consigned address on the consignment note.

When you know the home address, please inform us as soon as possible.

No, this policy does not cover losses which occur during the period of packing or unpacking as this is not deemed as Transit.

No, the policy covers items that have been packed by the Transport operator, however this is not a requirement for check-in luggage and hand carry items.

Please check condition 3.1k

As per definition 2.3, Collectibles are defined as paintings, drawings, prints, photographs, manuscripts, sculptures, porcelain, antique furniture, tapestries, furs,  stamp collections, dolls, musical instruments and other collectibles. Collectibles that are valued greater than USD 10,000 any one item (please check exclusion 2.6)

As per definition 2.24, Valuables are defined as watches, jewellery, precious metals, bullion, precious stones and similar valuable items.

No –you must hand carry Valuables (which includes Jewellery)

Limits and conditions apply –please see the policy

Details can be found on Condition 1.5

No –  these must be moved with your household goods or hand carried

Limits and conditions apply

Details can be found at Condition 2.6b

The following items are excluded:

• Collectibles that are transported as check in under clause 1.4
• Collectibles that are valued greater than USD 10,000 any one item
• cash securities and other cash equivalents;
• goods which are banned, prohibited or otherwise excluded by any law, regulation or statute of any jurisdiction from which the Property is collected, delivered, or through which the Property is Transported;
• live animals or plants;
• mobile phones and laptops unless covered under clause 1.5 (Hand Carry)
• perishable goods;
• temperature sensitive goods;
• Valuables, unless covered under clause 1.5 (Hand Carry)
• any property which the Transport Operator specifically excludes from shipment under the Consignment Note, unless specifically noted in the Policy Schedule and any liability arising from the shipment of such excluded property.

These items must be declared to us as follows

• For new motor vehicles or motor cycles, they shall be declared at their new replacement value in the country of destination
• For second-hand motor vehicles or motor cycles, they shall be declared at their second-hand replacement value in the country of destination
• For veteran and/or vintage and/or classic and/or limited edition and/or similar motor vehicles or motor cycles, they shall be declared at their current market value as supported by a recent and recognised valuation certificate

If the value of the motor vehicle is greater than USD 100,000, please contact us to arrange for a survey of your motor vehicle.

The policy includes up to 30 days incidental cover for incidental storage during Transit to the address on the consignment note, at no additional costs under the policy.

If you intend for your goods to be placed in storage either in your country of departure or your destination country then you need to choose ‘Nominated storage’ which is available for limited period of time (30 days pre transit and up to 60 days post transit).

Please check condition 1.6 and 2.2

Coverage for Nominated storage is for 60 days after transit only. The policy cannot be extended and you will need to arrange your own storage insurance cover after the 60 days.

Please check condition 2.2

No – storage must be arranged with the transport operator

Please check condition 2.12

The policy does not cover losses arising out of delay.

Please check condition 3.1d

Property is deemed lost when it has not arrived 30 days after the scheduled delivery date

Please check condition 2.11

If the event that you need to make a claim, you shall first give notice to the transport operator. 

Please advise us by email as soon as practicable but no later than 5 days after the delivery of your goods in the case of damage, or 5 days after your goods are deemed lost. Your claim notification should include the following information:

• a copy of the Consignment Note and itemised packing list;
• where the Property is damaged or destroyed, photos of the damaged or destroyed Property and packaging;
• where the Property is Lost or stolen, written confirmation from the Transport Operator that the Property has been Lost or stolen;
• the invoice for the Lost, stolen, damaged or destroyed Property and/or any other valuation documents;
• Your bank account details where claim settlement by electronic transfer is required.

Please review claims notification 4.2 in the policy wording for further details.

If items are damaged then we pay the reasonable cost of repairing the damaged property

If the items are lost, stolen or destroyed then we will pay the replacement cost in the destination country.

Please check condition 1.1

Yes provided that such cancellation is given in writing to the e mail address in the policy wording and received by us prior to the Transport operator collecting the Property

Please check Condition 5.3