Claims Notification Procedure

Claims Notification Details

(a)The Insured must, as soon as practicable, give written notice to Chubb at any Loss, theft, damage or destruction of the Insured’s Property, but always no later than five (5) days after the delivery of the Insured’s Property at the Consigned Address or five (5) days after the Insured’s Property is deemed Lost.

(b)The Insured must include the following information in its notification:

(i)a copy of the Consignment Note (where applicable) and itemised packing list.

(ii)where the Property is damaged or destroyed, photos of the damaged or destroyed Property and packaging.

(iii)where the Property is Lost or stolen, written confirmation from the Transport Operator that the Property has been Lost or stolen.

(iv)where the Valuable is Lost or stolen, written confirmation from the Police that the Valuable has been Lost or stolen.

(v)invoice for the Lost, stolen, damaged or destroyed Property and/or any other valuation documents.

(vi)the Insured’s bank account details where claim settlement by electronic transfer is required.